My Bank
Customer Service
My Bank
Customer Service
Banking Customer Service Made Easy
Get help and resolve all your banking issues swiftly. Follow these few simple steps to get started.
To get help from your bank, register a complaint by clicking the "Complain" link in the menu.
Check the status of your support request in realtime by clicking on the "My Complaints" link in the menu.
Rate your experience by how satisfied you are with how your issue was resolved. Help your bank improve.
How to get help expediently
When you send a complaint for your issue, provide as much detail as possible to enable customer service agents give you help with as few follow-up questions as possible.
Don't exaggerate your problem; doing so might mislead the customer service agent and delay the resolution of your issue. Be polite in your interaction.
How MBCS works
Getting help from all your different banks on all your myriad of issues can be cumbersome, slow and distant.
This is why we created My Bank Customer Service ("MBCS"), to bring all your banks closer to you; and put good support at your finger tips. MBCS is a central customer service portal that gives you access to all bank customer service teams in Nigeria from your user account. Support requests are monitored for swift resolution and you also get to give feedback based on your level of satisfaction.
In order to streamline support requests and better serve you, we utilize a support request system.
Every support request is assigned a unique support number which you can use to track the progress and responses online.
Your support requests are directly handled by your bank's customer service team.
You may make any number of support requests you need without limits.
After a support issue is resolved, you will be able to rate the quality of service you received.
For your reference we provide a complete archive of all your support requests.
More ways to get help from your bank
You can use the self-service feature to find the assistance you need from our knowledgebase. We have provided a knowledgebase for each bank, comprising of information about procedures, requirements, fees and charges, product features, other frequently asked questions and solutions to common banking problems. Simply filter for your bank and find the article related to your need.
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Give Feedback
Giving feedback helps your bank learn new ways to serve you satisfactorily. It is helpful even if it is negative; the golden rule is to keep your language polite and stick to the facts. Tell your bank how satisfied or unsatisfied you are with the assistance you received for each specific issue you raised.
You will get prompted to rate your experience every time a support request is resolved and closed. We encourage you to respond as often as you can.